Help & FAQ

     Are all products on SageWap original and genuine?

  • Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine products is immediately delisted from SageWap.
  • Please send an email to if you think a product listed on our website does not meet these standards.


     Do I need an account to shop on SageWap?

  • Yes, you need to have an account.


     How do I place an order?

        Shopping on SageWap is easy! Once you have found the product you want to buy, just follow the steps below:

  • If you have obtained the Product  contact with the Product in order to make a contract, you can also include SageWap and manage it if there is a breakdown.


     How do I pay on SageWap?

  • You can choose from the different payment methods available on SageWap. Please find below the list of available payment methods:
  • You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.


     How can I return my product?

       Step 1: Log your return request

  1. Option 1: Go to my account - create your return and youre done!
  2. Option 2: Call our customer care at 0758014650 or to create your return.
       Step 2: Pack your product
  • Pack your product according to the return conditions.
  • Include all tags, accessories or free gifts you received
        Step 3: Return your product
  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off: Please drop your package at the chosen place following the given instructions (no shipping charges will apply)


     Are there any hidden costs or charges if I order from SageWap?

       There are no hidden costs or charges when you order from SageWap. All costs are 100% visible at the end of the checkout process.


     How can I track my order?

  • We will send you regular updates about the status of your order via emails. After your order has left our warehouse and is on its way to you,