Job at SparkMeter, Technical Support Engineer

Job at SparkMeter, Technical Support Engineer

Job at SparkMeter, Technical Support Engineer

Job Summary

  • Bachelor’s Degree in CS, or other quantitative engineering/science degree, or equivalent professional experience (3+ years).
  • 2+ years of experience with a higher level programming language (ideally Python or R), familiarity with relational databases (PostgreSQL or MySQL) and command prompt/terminal. Software Development experience or experience with APIs is a plus.
  • Experience with ticketing systems (e.g. Zendesk, JIRA), and CRMs (e.g. Salesforce) strongly preferred.

Responsibilities

  • Knowledge of Smart Metering technology. You are excited to learn more about the technical concepts behind SparkMeter’s product. A background in energy or software are examples of experience that will help you grasp our product’s evolving capabilities and limitations in order to ensure that our clients can meet their objectives. Direct experience with Smart Metering technology is strongly recommended.
  • Experience working with customers. You are comfortable engaging with customers via email, over the phone, and in person and owning outcomes to solve their problems. You have excellent interpersonal skills and work well in a team environment.
  • Strong communication skills. In order to connect to customers, understand their needs, and create great documentation, you should have excellent written and verbal communication skills in English. If you are business proficient in other languages, that’s great too! For example, speaking French would be highly advantageous, as we have many French-speaking customers.
  • Empathy. Our customers and partners are based in over 25 countries all over the world and come from many different backgrounds. You should be comfortable and enjoy talking with people who come from cultures different from your own.
  • A connection to energy and energy access. Our mission is to increase access to electricity in underserved communities, and your connection to our mission will inform your work and connect you to your mission-driven colleagues. Having exposure in the field in which we work will help you better understand our customers, where they are coming from, and their needs.
  • Self-starter discipline. You love devising new systems and getting all things in their right place. We’re a startup, which means we are building systems as we grow and require leadership from everyone in our company for this.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)