The business Process Analyst (BPA) will report to the Manager, Business Process Management & Quality Assurance. BPA will play a crucial role in identifying opportunities to improve operational efficiencies, enhance customer experiences, and drive business results. This position will work cross-functionally with various departments, such as operations, IT, risk management, and customer service, to optimize business processes and implement strategic initiatives.
Main Responsibilities:
Conduct a thorough review of existing banking processes, including transactions, customer interactions, and compliance procedures.
Conduct end-to-end analysis of existing business processes.
Develop detailed process maps and related documentation.
Analyze process gaps and inefficiencies.
Recommend actionable solutions for process improvement.
Collect and analyze data related to workflow processes, resource allocation, and operational efficiencies.
Generate regular and ad-hoc reports to track key performance indicators.
Gather and analyze data to support business cases and action plans.
Provide data-driven recommendations to senior management.
Ensure that process improvements comply with regulatory standards, including but not limited to FCPR, AML, and other banking regulations.
Engage with internal stakeholders and external partners to gather requirements, expectations, and objectives.
Work closely with stakeholders across departments to gather requirements and understand business needs.
Facilitate meetings to discuss findings and recommendations.
Coordinate with IT, operations, retail, credit, compliance, and risk management departments to implement new processes.
Develop solutions to streamline processes, enhance customer satisfaction, and meet business objectives.
Support the implementation phase and monitor the effectiveness of new processes.
Assist in developing change management plans to ensure a smooth transition of new processes.
Monitor the impact of changes on the organization and make necessary adjustments.
Monitor new processes to ensure they achieve desired outcomes and maintain compliance with internal and external standards.
Generate and present regular reports to management, highlighting the ROI of implemented changes, overall process performance, and areas for future improvement.
Knowledge and Skills:
Strong analytical, problem-solving, critical-thinking skills, and organizational skills.
Proficient in process mapping tools such as Visio, Lucid chart, etc.
Advanced Excel skills and familiarity with data analysis software.
Excellent communication and presentation skills.
Ability to work in a fast-paced environment.
Project management certification is a plus.
Process Analyst Job Vacancy at NMB Bank PLC
Qualifications and Experience:
Bachelor’s degree or equivalent combination of education and experience
Bachelors degree in business administration, management, Banking, Finance or related field
Lean Six Sigma and Project Management Certification is an added advantage.
2-5 years of relevant experience in business process analysis, business process design, and business process improvement, preferably in the banking or financial sector.
Experience working with business re-engineering processes in Financial or Banking industry.
Experience working with business processing models, Process Design, Requirements Management, and Project Management
Experience working with re-engineering tools, methods, and techniques.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
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