Head of Retail and Digital Banking at I&M Bank (T) Limited

The Head of Retail and Digital Banking will be a vital member of our Executive Committee (EXCO) and will report directly to the Chief Executive Officer (CEO). This senior leadership position encompasses strategic oversight of multiple business functions as below

1. Branch Distribution overseeing the branches, agency business, workplace banking, and sales.
2. Digital lending business through strategic partnering with MNOs/Fintech etc
3. Select Banking proposition for affluent/high net-worth customers.
4. Customer Segment unit overseeing SME/ other Retail Lending products, Marketing, Customer Service & Communications
5. Liabilities & Other Digital Channels business, and
6. Bancassurance & Custodial Services businesses.

Also, the role holds the responsibility for formulating and implementing strategies to drive revenue growth, enhance customer engagement, and lead the bank’s retail & digital banking initiatives.

Qualifications:

• Bachelor’s degree in commerce/Business related field.
• Master’s Degree/MBA or Professional qualification in banking or related field is a plus.
• Have a minimum of 10 years of progressive experience in retail banking, including at least 5 years in a leadership capacity.
• Proven record of successfully driving revenue growth, enhancing customer experiences, and leading cross-functional teams

Mode of Applications

Send your CV to the following email address recruitment@imbank.co.tz with a subject of “Head of Retail and Digital Banking job application“. Deadline for receiving applications is 1^st September 2023.

About Us

l&M Bank is one of the fast-growing commercial banks, offering a full range of Corporate, Business, Premium and Personal banking services with presence in Kenya, Rwanda, Uganda, Tanzania and Mauritius. Headquartered in Dar es Salaam, l&M Bank is a subsidiary of l&M Group PLC which is listed on the Nairobi Stock Exchange and has a growing regional presence, extending to Mauritius, Rwanda, Kenya and Uganda. It is licensed by the Bank of Tanzania. The bank started operations in Tanzania in 2002 as CF Union Bank. In September 2010, the bank changed its name from CF Union Bank to l&M Bank (Tanzania) Limited, to reflect the new ownership. Now the bank has footprints in major cities including Dar es Salaam, Arusha, Mwanza and Moshi with plans to extend to other regions.