School Receptionist, School Assistant at Outstanding Solutions

The main purpose of a School Receptionist/ School assistant is to be the main point of customer contact between parents and the school.

Responsibilities

1. Greet and welcome visitors, students, and parents in a friendly and professional manner.
2. Answer and direct incoming calls to the appropriate personnel or department.
3. Manage the front desk area, ensuring it is tidy, organized, and well-maintained.
4. Maintain a comprehensive knowledge of the academy’s programs, services, and activities to

provide accurate information to visitors.

1. Handle incoming and outgoing mail, packages, and deliveries efficiently.
2. Assist with scheduling appointments and managing calendars for faculty and staff.
3. Register new students and maintain updated student records in the database.
4. Coordinate with various departments to ensure smooth communication and operations.
5. Provide administrative support, including typing, filing, and data entry tasks.
6. Handle general inquiries and address concerns or complaints professionally and promptly.

KPIs

1. Average wait time for visitors at the front desk.
2. Number of successfully routed calls to the correct personnel or department.
3. Accuracy and completeness of student records and registration information.
4. Customer satisfaction ratings based on feedback from visitors, parents, and staff.
5. Timeliness and effectiveness in providing administrative support to faculty and staff.

School Receptionist/ School Assistant Job Vacancy at Outstanding Solutions

Qualifications

• High school diploma or equivalent; additional education or certification in office

administration is a plus.

• Proven experience as a receptionist or in a related customer service role.
• Exceptional communication skills, both verbal and written, with a courteous and professional

demeanour.

• Fluency in written and spoken English and Kiswahili
• Strong organizational skills and the ability to multitask efficiently.
• Proficiency in using office equipment such as phone systems, computers, and printers.
• Familiarity with office software (e.g., Microsoft Office Suite) and the ability to learn new

software quickly.

• A proactive and helpful attitude, with the ability to work both independently and as part of a

team.

• Strong attention to detail to ensure accurate data entry and record-keeping.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Flexibility to adapt to changing priorities and a dynamic work environment