Specialist Debit Card & Emerging Payments at CRDB Bank Plc

The purpose of the job is to have knowledge of financial products (specifically card-related) and services and should have experience in analysis and logical experience on problem-solving together with report writing skills as well as good communication and business skills.

Responsibilities For the Role

• Create and execute a cohesive strategic card product plan that optimizes debit, and prepaid card issuance, activation and utilization, and credit card portfolio performance.
• Champion product development, enhancement, elimination, and new feature/functionality that deliver best-in-class solutions which lead to optimum customer service, quality, accuracy, and responsiveness.
• Have command of the intricacies of each card-based payment product and serve as the in-house expert on debit, credit, and prepaid product-related issues.
• Create and track key performance indicators, conduct industry trends, and peer group comparisons.
• Work with all levels of management in product development as well as collaborate with internal departments on evaluation, implementation, launches and service management.
• Provide first-line support towards achieving Issuing KPIs
• Responsible for effective enterprise-wide dissemination of knowledge on card products across the entire bank network
• Handling Card Management and Issuing Systems for the approval process.
• Design and execute card promotion campaigns.
• Ability to develop and execute strategic plans for activating dormant cards.
• Manage Card procurement processes.

Knowledge, Skills, Qualifications and Experiences Required For The Role

• University Degree/Advanced Diploma in Business Administration, Banking, or Information Technology
• 5 years’ experience in Card operations and Issuing Business
• Strong knowledge of card technologies
• Strong knowledge of card products
• Knowledge card profitability
• Knowledge of reporting and analytics tools
• Knowledge of chip profiles and scripting
• Strong understanding of card personalization, sorting, and dispatch.
• Understanding card promotion technics
• Strong knowledge of card standards (EMV)
• Knowledge of PCI DSS
• Understanding current scheme compliances and mandates
• Understanding card transactions authorization processes on both SMS and DMS
• Ability to compose Business Requirements
• Understanding card frauds and prevention techniques
• Business understanding of Banking operations, card products, customer service and merchant acquisition procedures and analytics.
• Building Positive Working Relationships, Coaching, and excellent Communication, Contributing to Team Success, Customer Focus, Formal Presentation, and Planning & Organization.
• Business understanding of Banking operations and Risk Management.
• Teamwork and Time Management