Provide support and drive implementation of a robust and effective Operational Risk Management framework at branches. Ensure branches have strong controls, processes, and resources to support implementation of the bank’s Enterprise Risk Management framework.
Main Responsibilities:
Risk Assessment, Analysis & Reporting
Ensure branches conduct Risk and Control Self Assessments (RCSAs) via Governance and Compliance Management (GCM) system and in accordance with guidelines issued by Operational Risk through regular guidance/trainings on control testing methodology, sample selection criteria, qualities of controls testers, risk treatment decisions, individual and overall assessment of controls effectiveness etc.
Review and challenge RCSA test results received from the first line of defense i.e., branches to ensure the final output that goes to the Risk and Compliance Committee (RCC) is up to standard.
Provide guidance/trainings to branches on how to perform RCSA testing on the GCM system.
Conduct quality assurance (conformance reviews) on RCSA test results submitted by the first line of defense on GCM system to check if testing was done in accordance with guidelines issued by Operational Risk. Ensure findings/issues are aligned with the business and reported via GCM system.
Ensure all ineffective controls and other operational discrepancies captured from Risk and Control Self Assessments (RCSAs), Risk events and Key Risk Indicators (KRIs) are captured and tracked on GCM system. Regularly share open issues with action owners following up on the progress and updates on action plans and escalating issues as necessary.
Ensure risk events occurring at branches are reported through the GCM system. Perform Quality Analysis (QA) on reported incidents to ensure data quality on GCM system as well as adherence with Operational Risk Event reporting guidelines. Ensure closure of incidents and agreed actions on GCM system within agreed timelines.
Provide guidance/trainings to branches on how to identify, capture, and track risk events and KRIs on GCM system.
Guide and support branches in the implementation of Key Risk Indicators (KRIs) requirements. Ensure branch KRIs are recorded and tracked on GCM system with identified issues closed within agreed timelines.
Conduct regular Key Risk Indicators (KRIs) reviews to ensure branches maintain and track relevant, measurable and value adding KRIs.
Consolidation of operational risk MIs received from branches (e.g., KRIs) to produce detailed and summary reports as required by governance committees (e.g., RCC).
Support the Head Office Operational Risk team in following up on the progress of branch related actions arising out of governance committees (e.g., RCC).
Proactively communicate with the Senior Manager; Operational Risk on branch related operational risk issues escalating significant issues as appropriate.
Keep Zonal Managers, Branch Managers and Senior Manager; Operational Risk informed on an ongoing basis of the operational deficiencies and the status of corrective actions.
Business empowerment, counselling for proficient risk monitoring and other issues
Ensure that the bank is secured from incurring financial/non-financial losses as well as reducing the number of fraud incidences at branches by ensuring that controls are well defined by business and branch staff who exercise the controls understand and can define all branch risk register parameters relative to their day-to-day operations.
Provide input/advice to the design of new and/or revised controls and procedures to ensure branches maintain a robust risk register which is in line with the business structure and processes.
Work as part of a team to drive and support the identification and management of operational risks daily and act as a source of reference in facilitating and promoting the understanding of Operational Risk requirements at the branches.
Empower and guide branches through day-to-day interaction to elevate their level of understanding/awareness on NMB’s risk management tools (Risk Events, KRIs, and RCSAs etc.) and oversee implementation of risk measurement, monitoring and reporting techniques across branches.
Work together with branches and zonal office to deliver exceptional performance on controls of the entire branch network.
Any other assignment that the Senior Manager; Operational Risk deems fit.
Knowledge and Skills:
Proven experience gained in a bank branch.
Understanding of the core retail and commercial banking product set
A practical knowledge and understanding of risks, controls, risk management tools and methodologies.
A good understanding of the main operational processes within the businesses and a good understanding of the procedures and control framework relating to those areas.
Facilitation skills
Analytical and problem solving skills
IT Skills (especially Microsoft Excel)
Risk management technical skills (e.g. risk assessment, control design)
Teamwork
Good written and verbal communication skills
Time management – ability to juggle priorities and execute at speed individually and as part of a team.
Loading
