This function entails expertise in implementations and project management as well as practical understanding of the overall cash management (payments, collection and liquidity), trade and supply chain solutions to drive improved deal cycle times and enhance revenue realization. Responsible to embed on-boarding processes, financing propositions and governance within related policy and regulatory framework.
Main Responsibilities:
Strategic Focus
Support the Senior Manager to evaluate the current competitive environment of Transaction Banking products; identify key market opportunities by working closely with stakeholders from relevant Units and departments.
Clearly understand the business unit’s strategy and clients’ needs to appropriately offer expected solutions.
Timely design and develop products in consultation with market research team and ICT innovation team.
Develop product test cases and perform user acceptance testing (UAT) in consultation with technical innovation team for each product development under the area of focus.
Keep updating the product & Implementation pipeline as new projects are identified and existing projects are closed to keep track of new and closed projects.
Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
Liaise with business units, operational and support functions to design and deliver appropriate training relating to transaction banking products.
Address any business process failures specific to the department under management.
Oversee products performance and suggest possible ways to improve revenues and customer satisfaction.
Preparation of products performance reports.
Perform profitability analysis of various product lines offered to wholesale clients.
Working with ICT team and other relevant key stakeholders to implement banking solution to customers.
Designing of Transactional related banking products and solutions that are aligning with the bank’s strategy.
People Focus
Conducting trainings on the operation of the newly product and solutions to key stakeholders who are expected to drive sales to customers.
Teamwork with internal and external project team on the implementation of projects to meet client’s expectations.
Work with stakeholders to address customer production issues from product owners’ point of view.
Work with process team to document process flow for all introduced products and solutions.
Ensure product programs are in place and document product programs for all new products offered to clients.
Ensure support models are made available for any solution offered to clients for easy reference by the support team.
Prepare solution concept documents and present to relevant committees for attaining approvals for implementation and launching of the solution.
Make solution presentation to clients on the proposed solution and the bank’s capability on offering digital solutions.
Perform any other duties as may be assigned by supervisor from time to time.
Operations Focus
Design product and solution concepts and seek approvals for implementation in line with the Governance.
Drive compliance awareness leads operational risk and governance framework within Transaction Banking.
Collaborate with cross functional teams on root cause analysis and resolution of incidents including risk related.
Support periodical review of internal policies, product programs, procedures, and compliance of regulations.
Remain abreast of developments in Anti Money Laundering (AML) and Trade Based Money Laundering (TBML) risks and mitigants.
Ensure adherence to regulatory requirements for the designed and offered solution.
Work with legal to document commercial contracts for the products, services and solutions offered to clients.
Work with compliance team to ensure all regulatory requirements are adhered for the solution offering to clients.
Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
Engage key stakeholders on new product development.
Work with procurement to comply with internal policies on contracts negotiation for RFP drafting and vender onboarding.
Knowledge and Skills:
Expertise in Transaction Banking products and procedures including related digital solutions.
Well versed in local industry regulations and guidelines
Understanding of client segmentation and collaborative approach in working with cross functional teams.
Technical skills in digital solutions
Strong communication skills, both written and oral
Project management and business planning skills
Interpersonal and networking skills
Strong analytical skills
Presentation skills
Negotiation skills
Ability to work independently.
Ability to keep abreast of industry changes in both the business and marketing environment.
Qualifications and Experience:
Degree or equivalent in Information technology, Computer Science, System analysis, Business Administration or related field from a recognized University
Certification in Project Management is an added advantage.
Strong understanding of products in banking and financial services sector
Experience of product management and driving products.
Minimum 2 years experience preferably in Transaction Banking Role
